Skip to main content

NHS Pension Scheme (CAS-29735-R1K9)

Complainant: Dr O
Complaint Topic: Administration
Ref: CAS-29735-R1K9
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Dr O’s complaint and no further action is required by NHS BSA.

Complaint summary

Dr O has complained that following her re-employment, NHS BSA has refunded the pension contributions made by her employer, Nottingham University Hospitals Trust (the Trust), to the Trust. She contends that NHS BSA should instead have deducted the equivalent of the minimum legal contributions that the Trust would have made, if she had joined a Stakeholder pension scheme, and paid that amount to her.

Dr O has also complained that tax relief was not provided on the employee contributions that NHS BSA refunded to her.

View determination


Related decisions

  • BT Pension Scheme (CAS-35822-K6Z1)

    Complainant: Mr N
    Respondent: BT Pension Scheme Management Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-35822-K6Z1
  • Brett Packman Pension Scheme (CAS-45393-C2H6)

    Complainant: Mrs T
    Respondent: Rowanmoor (part of the Embark Group)
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-45393-C2H6