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BT Pension Scheme (CAS-29766-K3N5)

Complainant: Mr L
Complaint Topic: Ill Health
Ref: CAS-29766-K3N5
Outcome: Not upheld
Respondent: BT Pension Scheme Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

Complaint summary

Mr L’s complaint against the Trustee is that he has not been awarded an ill health retirement pension (IHRP) from the Scheme. Mr L believes that he should have been offered a cooling off period by the Scheme’s administrator (the Administrator) after his pension benefits were crystallised in October 2018, in which he subsequently could have applied for an IHRP.

View determination

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