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Scottish Widows Retirement Account (CAS-29911-Q5G4)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: CAS-29911-Q5G4
Outcome: Not upheld
Respondent: Scottish Widows
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Scottish Widows.

Complaint summary

Mr E has complained that Scottish Widows failed to provide him with sufficient information when the Account was established to enable him to place his pension in a suitably low risk fund. As a result, Mr E invested in an unsuitable fund and suffered a financial loss.

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