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Solvay UK Defined Benefits Pension Scheme (CAS-31825-V8P1)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: CAS-31825-V8P1
Outcome: Not upheld
Respondent: Solvay Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S has complained that the Trustee changed the payment date of his pension from the 1st to the 6th of the month with effect from April 2019. Mr S was worried about paying his rent and considers he has lost out on the pension due from 1 April to 5 April 2019.

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