ICA Pension Scheme (CAS-33285-P8V3)
Complainant: Mrs A
Complaint Topic: Membership
Ref: CAS-33285-P8V3
Outcome: Not upheld
Respondent: Royal London Mutual Insurance Society Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs A’s complaint and no further action is required by RLMISL.
Complaint summary
Mrs A disagrees with RLMISL’s position that she has no entitlement left within the Scheme. RLMISL said that Mrs A received a refund of contributions when she left the Scheme. Mrs A said that she never received this.
As a result, Mrs A would like to be compensated for the losses and/or for the non-payment of the pension that was due to her.
View determination
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