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Traction Seabert & Co Ltd RBS (CAS-36358-M3K4)

Complainant: Mr T
Complaint Topic: Pension liberation
Ref: CAS-36358-M3K4
Outcome: Upheld
Appeal outcome: None
Respondent: PIM Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint shall be upheld against PIM because it has failed to meet Mr T’s reasonable requests for payment of income drawdown from the Scheme. Furthermore, Mr T has suffered a severe level of distress and inconvenience due to the delay.

Complaint summary

Mr T has complained that PIM has failed to action his request to withdraw money from the Scheme.

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