NHS Pension Scheme (PO-14525)
Complainant: Mr N
Complaint Topic: Administration
Ref: PO-14525
Outcome: Upheld
Respondent: 1. NHS Business Services Authority
2. NHS England - Midlands and East
2. NHS England - Midlands and East
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr N’s complaint against NHS England is upheld. To put matters right, NHS England shall update Mr N’s pension record and pay an award of £1,000 in respect of the serious distress and inconvenience which Mr N has suffered.
Complaint summary
Mr N’s complaint concerns alleged failure to pay pension contributions to NHS BSA. Mr N would like a service statement detailing the contributions that have been paid to date towards his pension.
View determination
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