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NHS Pension Scheme (PO-14525)

Complainant: Mr N
Ref: PO-14525
Outcome: Upheld
Respondent: 1. NHS Business Services Authority
2. NHS England - Midlands and East

Ombudsman’s Determination


Mr N’s complaint against NHS England is upheld. To put matters right, NHS England shall update Mr N’s pension record and pay an award of £1,000 in respect of the serious distress and inconvenience which Mr N has suffered.

Complaint summary

Mr N’s complaint concerns alleged failure to pay pension contributions to NHS BSA. Mr N would like a service statement detailing the contributions that have been paid to date towards his pension.


View determination


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