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Carrier UK Pension Scheme (PO-20707)

Complainant: Mr Z
Complaint Topic: Benefits: missing
Ref: PO-20707
Outcome: Partly upheld
Appeal outcome: None
Respondent: Carrier Pension Trustee Limited (the Trustee)
Buck Consultants (Administration and Investment) Limited (the Administrator)
Toshiba Carrier UK Limited (the Company)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr Z’s complaint is partly upheld. To put matters right for the part that is upheld, the Trustee shall pay Mr Z’s Guaranteed Minimum Pension (GMP), backdated to the date he became entitled to his GMP, together with interest at the base rate for the time being quoted by the Bank of England, for the period from when Mr Z became entitled to his GMP to the date of payment, inclusive.

Complaint summary


Mr Z’s complaint is two-fold. His first complaint concerns the loss of pension benefits for the years 1979 to1983, while his employment was contracted-out of the State Earning Related Pension Scheme (SERPS). He believes that he is entitled to a GMP from the Scheme for the period he was contracted-out.

His second complaint concerns the distress and inconvenience he has experienced, while trying to resolve his first complaint. He believes he should be awarded a financial sum for this.

View determination


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