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Price Tool Sales Limited Retirement Benefit Scheme (PO-27384)

Complainant: Mr S
Complaint Topic: Benefits: missing
Ref: PO-27384
Outcome: Upheld
Respondent: Scottish Widows
Type: Pension complaint or dispute

Ombudsman’s Determination


Mr S’ complaint is upheld. To put matters right, Scottish Widows shall provide Mr S with a deferred annuity equal in value to the deferred pension benefits that accrued for and in respect of him under the Scheme up to 5 April 1996, making allowance for the statutory revaluation increase that the deferred pension benefits would have attracted to date, inform Mr S in writing of the current value of that deferred annuity, and pay Mr S £500 for his significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that the pension benefits he accrued whilst he was a scheme member have gone missing, and Scottish Widows as scheme administrator should take responsibility for providing those benefits for him.

View determination


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