Abbey Life Assurance Company Limited Staff Pension Scheme (PO-22370)

Complainant: Ms S

Complaint Topic: Misquote/misinformation

Ref: PO-22370

Outcome: Not upheld

Respondent: 1. Abbey Life Trust Securities Limited
2. Equiniti Limited

Type: Pension complaint or dispute

Date: 22 January 2020

I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.

Ms S’ complaint concerns:

overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.

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