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Abbey Life Assurance Company Limited Staff Pension Scheme (PO-22370)

Complainant: Ms S
Complaint Topic: Misquote/misinformation
Ref: PO-22370
Outcome: Not upheld
Respondent: 1. Abbey Life Trust Securities Limited
2. Equiniti Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.

Complaint Summary

Ms S’ complaint concerns:

  • overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
  • alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.


View determination


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