Abbey Life Assurance Company Limited Staff Pension Scheme (PO-22370)
Complainant: Ms S
Complaint Topic: Misquote/misinformation
Ref: PO-22370
Outcome: Not upheld
Respondent: 1. Abbey Life Trust Securities Limited
2. Equiniti Limited
2. Equiniti Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.
Complaint Summary
Ms S’ complaint concerns:
- overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
- alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.
View determination
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