Abbey Life Assurance Company Limited Staff Pension Scheme (PO-22370)
2. Equiniti Limited
I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.
Ms S’ complaint concerns:
- overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
- alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.
- Complainant: Mr YRespondent: Mercer Limited
Agfa UK Group Pension Plan Trustee LimitedOutcome: Not upheldComplaint Topic: Misquote/misinformationRef: PO-24299Date:
- Complainant: Mr DRespondent: AvivaOutcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-39026-L7Y8Date: