Abbey Life Assurance Company Limited Staff Pension Scheme (PO-22370)
2. Equiniti Limited
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.
Complaint Summary
Ms S’ complaint concerns:
- overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
- alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.
View determination
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