Skip to main content

Local Government Pension Scheme (PO-25911)

Complainant: Mr I
Ref: PO-25911
Outcome: Not upheld
Respondent: London Borough of Sutton

Ombudsman’s Determination


I do not uphold Mr I’s complaint and no further action is required by the Council.

Complaint summary

Mr I’s complaint is two-fold. First, he has complained about the delays in providing him with a cash equivalent transfer value (CETV) illustration. Second, he has complained that he was unable to transfer his benefits from the Scheme, as he was within a year of his normal retirement date (NRD).

Mr I would like to proceed with the transfer based on the CETV illustration he received in July 2018.

View determination


Related decisions

  • NHS Pension Scheme (PO-149)

    Complainant: Mrs Christine Harris
    Respondent: NHS Pensions
    Outcome: Upheld
    Topic: Failure to provide information/act on instructions
    Ref: PO-149
  • Local Government Pension Scheme (R00424)

    Complainant: Mr RJ Bache
    Respondent: CV One Ltd (CV One) Employer West Midlands Pension Fund, Scheme Managers
    Scheme Local Government Pension Scheme (LGPS)
    Ref: R00424