Sears Retail Pension Scheme (PO-26402)
2. Capita Employee Solutions
Mrs A’s complaint against the Trustees and the Administrator is about a delay providing her with a revised cash equivalent transfer value (CETV) quotation.
Summary of the Ombudsman’s Determination and reasons
The complaint should upheld against the Administrator because it took too long to provide an invoice in respect of a second CETV upon Mrs A’s request.
- ICI Pension Fund (CAS-12873-V7D4)Complainant: Mr HRespondent: The Trustee of the ICI Pension Fund
Willis Towers Watson
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-12873-V7D4Date:
- NatWest Group Pension Fund (CAS-57256-T1V5)Complainant: Mr NRespondent: NatWest Pension Trustee Ltd
Willis Towers WatsonOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-57256-T1V5Date: