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British Steel Pension Scheme (PO-26507)

Complainant: Mr D
Complaint Topic: Transfers: general
Ref: PO-26507
Outcome: Not upheld
Appeal outcome: None
Respondent: Open Trustees Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr D’s complaint and no further action is required by the Trustee.

Complaint summary

Mr D has complained that he has been incorrectly retained in the Old Scheme despite returning a completed ‘Time to Choose’ option form to transfer to the New British Steel Pension Scheme (the New Scheme). As a result, he has now been transferred to the Pension Protection Fund (PPF) and is receiving a lower level of pension.

View determination


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