Dentons SIPP (PO-27431)

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by Dentons.

Complaint summary

Ms R has complained that Dentons made incorrect income tax deductions from drawdown pension payments she received between November 2017 and February 2018. As a result, Ms R owes £18,900 in underpaid tax. Ms R would like Dentons to:

• refund the administration fees charged to the SIPP, as she does not believe the administration was carried out correctly;
• make a good will payment; and
• provide reassurance that this error will not happen again to her or any other member.