The Gifford Retirement Benefits Scheme (PO-27828)
Ramboll UK Limited (the Employer)
Quantum Actuarial LLP (Quantum Advisory)
Ombudsman’s Determination
Outcome
Mr Y’s complaint against the Respondents is partly upheld. To put matters right, for the part that is upheld, the Trustee shall pay Mr Y £500 in recognition of the significant distress and inconvenience caused.
Complaint summary
Mr Y has complained about the introduction of a Scheme rule which changed the increase applied to the guaranteed minimum pension (GMP) element of his benefits. He does not agree with the introduction of the rule as it disadvantages him, and yet he had not been informed of the change, nor was his approval sought before its introduction. Mr Y would like the 3% annual increase to continue to apply to the GMP element of his pension benefits.
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