Civil Service Injury Benefits Scheme (CSIBS) (PO-28030)

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by MyCSP and the Cabinet Office.

Complaint summary

Mr W has complained that his permanent injury benefit (PIB) has not been calculated correctly and he should be awarded the highest level of benefit. Mr W also says that MyCSP and the Cabinet Office have taken too long to consider his appeal.