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Civil Service Injury Benefits Scheme (CSIBS) (PO-28030)

Complainant: Mr W
Complaint Topic: Injury benefit
Ref: PO-28030
Outcome: Not upheld
Appeal outcome: None
Respondent: MyCSP and The Cabinet Office
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr W’s complaint and no further action is required by MyCSP and the Cabinet Office.

Complaint summary

Mr W has complained that his permanent injury benefit (PIB) has not been calculated correctly and he should be awarded the highest level of benefit. Mr W also says that MyCSP and the Cabinet Office have taken too long to consider his appeal.

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