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New Airways Pension Scheme (PO-28262)

Complainant: Mr S
Topic: Ill Health
Ref: PO-28262
Outcome: Upheld
Appeal outcome: None
Respondent: British Airways Health Services (BAHS)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr S’ complaint is upheld and, to put matters right, BAHS shall re-take its decision under Rule 14, having first obtained further medical evidence. It shall also pay Mr S £500 for significant non-financial injustice.

Complaint summary

Mr S disagrees with the decision not to award him ill health retirement benefits.

View determination


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