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Honeywell UK Pension Scheme (PO-28605)

Complainant: Mr Y
Complaint Topic: Administration
Ref: PO-28605
Outcome: Not upheld
Appeal outcome: None
Respondent: Honeywell UK Pension Scheme Trustee Ltd
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or WTW.

Complaint summary

Mr Y’s complaint against the Trustee and WTW is in two parts. Firstly, he was given an incorrect cash equivalent transfer value (CETV) quotation in 2016. Mr Y says that in 2017, he moved house in reliance on the 2016 quotation, and incurred significant costs. Secondly, he experienced delays and poor customer service, and received incorrect and contradictory information, about his Scheme benefit options, and transfer value in particular, in 2016 and 2018

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