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AJ Bell Investcentre SIPP (PO-29668)

Complainant: Mr N
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-29668
Outcome: Upheld
Respondent: AJ Bell
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N has complained that AJ Bell caused a delay in processing his investment instruction, which has caused him a financial loss.

Complaint summary

The complaint should be upheld against AJ Bell, because it made an error that caused Mr N significant distress and inconvenience.

View determination

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