Railways Pension Scheme (CAS-25367-B5T0)
RPMI Ltd
Ombudsman’s Determination
Outcome
Mr Y’s complaint against the Trustee and Administrator is partly upheld. To put matters right, the Trustee shall pay Mr Y £1,000 for the serious distress and inconvenience caused.
Complaint summary
Mr Y’s complaint concerns the Administrator requiring him to complete a Pensions Security Review Form (the Form), and its decision to suspend his pension between July and December 2018. He has also complained about how his complaint was dealt with, after he requested it be considered under the Scheme’s Internal Dispute Resolution Procedure (IDRP).
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