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Railways Pension Scheme (CAS-25367-B5T0)

Complainant: CAS-25367-B5T0
Complaint Topic: Administration
Ref: CAS-25367-B5T0
Outcome: Partly upheld
Appeal outcome: None
Respondent: Railways Pension Trustee Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr Y’s complaint against the Trustee and Administrator is partly upheld. To put matters right, the Trustee shall pay Mr Y £1,000 for the serious distress and inconvenience caused.

Complaint summary

Mr Y’s complaint concerns the Administrator requiring him to complete a Pensions Security Review Form (the Form), and its decision to suspend his pension between July and December 2018. He has also complained about how his complaint was dealt with, after he requested it be considered under the Scheme’s Internal Dispute Resolution Procedure (IDRP).

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