We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Virgin Money Stakeholder Pension Policy (CAS-29720-F7V9 & CAS-54340-N4X5)

Complainant: Mr H and Mr A
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-29720-F7V9 & CAS-54340-N4X5
Outcome: Not upheld
Appeal outcome: None
Respondent: Virgin Money
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold the Applicants’ complaint and no further action is required by Virgin.

Complaint summary

The Applicants’ complaint concerns a number of payments that Mr H made using his Curve card into each Policy for his sons. These payments were not successfully invested and there was a delay in Virgin notifying Mr H that this was the case.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-110509-V6K1)
    Complainant: Mrs H
    Respondent: Quality Villas Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110509-V6K1
    Date:
  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
View all decisions