Virgin Money Stakeholder Pension Policy (CAS-29720-F7V9 & CAS-54340-N4X5)
Ombudsman’s Determination
Outcome
I do not uphold the Applicants’ complaint and no further action is required by Virgin.
Complaint summary
The Applicants’ complaint concerns a number of payments that Mr H made using his Curve card into each Policy for his sons. These payments were not successfully invested and there was a delay in Virgin notifying Mr H that this was the case.
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