BT Pension Scheme (CAS-35822-K6Z1)
Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-35822-K6Z1
Outcome: Not upheld
Appeal outcome: None
Respondent: BT Pension Scheme Management Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustee.
Complaint summary
Mr N has complained that:-
· The Trustee would not allow him to change his chosen retirement option in 2018, despite having allowed him to do so in 2015.
· The overall service provided in response to his benefits claim was poor.
View determination
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