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BT Pension Scheme (CAS-35822-K6Z1)

Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-35822-K6Z1
Outcome: Not upheld
Appeal outcome: None
Respondent: BT Pension Scheme Management Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained that:-

· The Trustee would not allow him to change his chosen retirement option in 2018, despite having allowed him to do so in 2015.

· The overall service provided in response to his benefits claim was poor.

View determination


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