BT Pension Scheme (CAS-35822-K6Z1)
I do not uphold Mr N’s complaint and no further action is required by the Trustee.
Mr N has complained that:-
· The Trustee would not allow him to change his chosen retirement option in 2018, despite having allowed him to do so in 2015.
· The overall service provided in response to his benefits claim was poor.
- Complainant: Mrs TRespondent: Rowanmoor (part of the Embark Group)Outcome: Not upheldComplaint Topic: AdministrationRef: CAS-45393-C2H6Date:
- Complainant: Mr YRespondent: Honeywell UK Pension Scheme Trustee Ltd
Willis Towers WatsonOutcome: Not upheldComplaint Topic: AdministrationRef: PO-28605Date: