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Barclays Bank UK Retirement Fund (CAS-37620-T3T0)

Complainant: Mrs E
Complaint Topic: Transfers: general
Ref: CAS-37620-T3T0
Outcome: Not upheld
Appeal outcome: None
Respondent: Barclays Pension Funds Trustees Limited
Willis Towers Watson
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mrs E’s complaint and no further action is required by the Trustee or WTW.

Complaint summary

Mrs E’s complaint is that her Cash Equivalent Transfer Value (CETV) was recalculated and a lower value was paid to Royal London. She said that this was despite the fact that the member’s portion of the transfer agreement had been returned to WTW before the expiry of the guarantee on the original CETV illustration.

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