Sun Life Financial of Canada FSAVC Plan (CAS-38761-Q0T4)
I do not uphold Dr N’s complaint and no further action is required by SLFC.
Dr N has complained that SLFC did not apply a loyalty bonus to her pension benefits when the Plan matured. While she has recognised that she did not fully meet the criteria for the payment of the bonus, she has argued that SLFC did not adequately communicate to her the implications of her ceasing to make contributions to the Plan.
- Complainant: Mr ZRespondent: NHS Business Services AuthorityOutcome: Partly upheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-29964-N1S8Date:
- Complainant: Mrs YRespondent: NHS Business Service AuthorityOutcome: Not upheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-31676-N1P3Date: