We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

ReAssure Limited (previously Legal and General) Section 32 Buy-Out Plan (CAS-38962-P9M1)

Complainant: Ms T
Complaint Topic: Transfers: general
Ref: CAS-38962-P9M1
Outcome: Partly upheld
Appeal outcome: None
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms T’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Ms T an additional £400 in recognition of the significant distress and inconvenience caused.

Complaint summary

 

Ms T has complained that she was misinformed by Legal and General (now ReAssure) about the options available from the Plan. As a result, Ms T says she took out a loan for £1,000 in the expectation of receiving a cash lump sum from the Plan.

Ms T has also complained that she has suffered distress and inconvenience as a result of ReAssure’s actions.

View determination

Download

Related decisions

  • Aegon UK (CAS-79272-B1B3)
    Complainant: Mr R
    Respondent: Aegon UK
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-79272-B1B3
    Date:
  • GKN Group Pension Scheme 2012 (CAS-73192-Z9R1)
    Complainant: Mr S
    Respondent: Legal & General Group PLC (L&G)
    Mercer
    The Trustee of the Scheme (the Trustee)
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-73192-Z9R1
    Date:
View all decisions