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ReAssure Limited (previously Legal and General) Section 32 Buy-Out Plan (CAS-38962-P9M1)

Complainant: Ms T
Complaint Topic: Transfers: general
Ref: CAS-38962-P9M1
Outcome: Partly upheld
Appeal outcome: None
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Ms T’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Ms T an additional £400 in recognition of the significant distress and inconvenience caused.

Complaint summary


Ms T has complained that she was misinformed by Legal and General (now ReAssure) about the options available from the Plan. As a result, Ms T says she took out a loan for £1,000 in the expectation of receiving a cash lump sum from the Plan.

Ms T has also complained that she has suffered distress and inconvenience as a result of ReAssure’s actions.

View determination


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