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Royal Bank of Scotland Group Retirement Savings Plan (CAS-39893-Q6D6)

Complainant: Mr N
Complaint Topic: Membership
Ref: CAS-39893-Q6D6
Outcome: Not upheld
Appeal outcome: None
Respondent: RBS Retirement Savings Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained that the Trustee did not give him the option to transfer the contributions that had been made to the Plan when he left employment and, as a result of this, he has lost his entitlement to any benefits under the Plan. So, he would like a refund of the contributions plus the investment growth over the past 10 years.

View determination

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