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Police Pension Scheme (CAS-44749-W4N2)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: CAS-44749-W4N2
Outcome: Partly upheld
Appeal outcome: None
Respondent: Bedfordshire Police
XPS Administration
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I partly uphold Mrs R’s complaint and to put matters right, Bedfordshire Police shall pay Mrs R £2,000. No further action is required by XPS.

Complaint summary

Mrs R’s complaint is that Bedfordshire Police sent her incorrect annual statements which overstated her pension lump sum. Mrs R says she has suffered a financial loss of £30,000 and that Bedfordshire Police should honour the higher lump sum.

View determination


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