We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Police Pension Scheme (CAS-44749-W4N2)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: CAS-44749-W4N2
Outcome: Partly upheld
Appeal outcome: None
Respondent: Bedfordshire Police
XPS Administration
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I partly uphold Mrs R’s complaint and to put matters right, Bedfordshire Police shall pay Mrs R £2,000. No further action is required by XPS.

Complaint summary

Mrs R’s complaint is that Bedfordshire Police sent her incorrect annual statements which overstated her pension lump sum. Mrs R says she has suffered a financial loss of £30,000 and that Bedfordshire Police should honour the higher lump sum.

View determination

Download

Related decisions

  • Pfizer Group Pension Scheme (CAS-120149-V2J3)
    Complainant: Mr K
    Respondent: The Trustees of the Pfizer Group Pension Scheme
    Capita
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-120149-V2J3
    Date:
  • NHS Pension Scheme (CAS-90501-T3V1)
    Complainant: Mrs K
    Respondent: NHS Business Services Authority
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-90501-T3V1
    Date:
View all decisions