Brett Packman Pension Scheme (CAS-45393-C2H6)

Ombudsman’s Determination

Outcome

Mrs T’s complaint is partly upheld but no further action is required by Rowanmoor.

Complaint summary

Mrs T has complained that Rowanmoor, the administrator of the Scheme, incorrectly informed her husband on 20 September 2019 by telephone that an income drawdown payment of £669,725.15 available to her from the Scheme would be subject to income tax at 20% instead of her marginal rate of tax.

Mrs T has said that:-

· If Rowanmoor had told her husband, Mr T, that tax would be deducted from the payment in accordance with her tax code supplied by HM Revenue & Customs (HMRC), she would have decided not to take it.

· She has paid unexpected additional income tax of around £150,000, which she cannot reclaim from HMRC.