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Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-45974-W8B9
Outcome: Upheld
Appeal outcome: None
Respondent: D-LEC Services Lincoln Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr R’s complaint is upheld and, to put matters right, D-LEC shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, D-LEC shall pay Mr R £1,000 for the serious distress and inconvenience it caused him.

Complaint summary

Mr R has complained that his former employer, D-LEC, has failed to pay all the pension contributions into the Scheme.

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