NEST (CAS-45974-W8B9)
Ombudsman’s Determination
Outcome
Mr R’s complaint is upheld and, to put matters right, D-LEC shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, D-LEC shall pay Mr R £1,000 for the serious distress and inconvenience it caused him.
Complaint summary
Mr R has complained that his former employer, D-LEC, has failed to pay all the pension contributions into the Scheme.
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