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Nokia UK Retirement Plan (CAS-56678-K8C8 & CAS-59621-L3K9)

Complainant: Mr L & Mr E
Complaint Topic: Membership
Ref: CAS-56678-K8C8 & CAS-59621-L3K9
Outcome: Not upheld
Appeal outcome: None
Respondent: Nokia UK Ltd
Trustee to the Nokia Retirement Plan
Mercer UK Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold the Applicants’ complaint and no further action is required by Nokia, the Trustee or Mercer.

Complaint summary

The Applicants complained that they have been refused additional pensionable service despite receiving a letter which stated otherwise. As a result, the Applicants argued that their annual pension is now lower through no fault of their own.

View determination


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