Aviva (CAS-66616-H4N3)

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld and to put matters right Zoyo shall:-

• Pay to Mrs G’s pension plan with Aviva £16,430.46.

• Establish with Aviva whether the late payment of contributions has meant fewer units were purchased than would have been bought if the contributions had been paid on time. If a unit shortfall is identified, Zoyo shall cover the cost of correcting it.

• Pay Mrs G £500 for the distress and inconvenience which she has suffered.

Complaint summary

Mrs G’s complaint is that following the Employment Tribunal’s (ET) December 2020 judgment her former employer has failed to pay pension contributions to her pension plan with Aviva.