Rowanmoor SIPP (PO-15140)

Complainant: Mr Y

Complaint Topic: Administration

Ref: PO-15140

Outcome: Not upheld

Appeal outcome: None

Respondent: Rowanmoor Group plc

Type: Pension complaint or dispute

Date: 21 July 2021

Appeal: No

I do not uphold Mr Y’s complaint and no further action is required by Rowanmoor.

Mr Y’s complaints against Rowanmoor are about:

· its failure to perform sufficient due diligence in relation to his proposed investments;

· its lack of communication with him since the opening of the SIPP;

· its failure to close the SIPP when requested; and

· its ongoing fees for the SIPP, now that the SIPP has no value.

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