Rowanmoor SIPP (PO-15140)
Complainant: Mr Y
Complaint Topic: Administration
Ref: PO-15140
Outcome: Not upheld
Appeal outcome: None
Respondent: Rowanmoor Group plc
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by Rowanmoor.
Complaint summary
Mr Y’s complaints against Rowanmoor are about:
· its failure to perform sufficient due diligence in relation to his proposed investments;
· its lack of communication with him since the opening of the SIPP;
· its failure to close the SIPP when requested; and
· its ongoing fees for the SIPP, now that the SIPP has no value.
View determination
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