Skip to main content

Old British Steel Pension Scheme (PO-19042)

Complainant: Mr W
Complaint Topic: Transfers: general
Ref: PO-19042
Outcome: Not upheld
Appeal outcome: None
Respondent: B. S. Pension Fund Trustee Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr W’s complaint and no further action is required by the Trustee.

Complaint summary

Mr W has complained about the Trustee’s decision to issue his cash equivalent transfer value (CETV) quotation using the existing calculation basis at the time, even though it had already decided to update this. He believes that the Trustee should have provided him with an updated CETV quotation following the implementation of the new CETV calculation basis.

He has also said that Tata Steel UK (TSUK), the OBSPS’ principal sponsoring employer, should be investigated for its role in the complaint.

View determination


Related decisions