Asphalt Reinforcement Services Pension Scheme (PO-21743)
Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-21743
Outcome: Partly upheld
Appeal outcome: None
Respondent: PIM Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr E’s complaint is partly upheld and to put matters right, PIM Trustees shall pay an award to Mr E in respect of the non-financial injustice it caused him
Complaint summary
Mr E’s complaint against PIM Trustees concerns alleged financial loss as a result of its poor administration of the Scheme. Specifically:-
· Delays in completing the deed of removal and appointment (the Deed), in connection with its replacement as pensioneer trustee.
· Mismanagement of the leases for the commercial properties, including failure to re-negotiate them.
· Failure to complete the transfer of the share dealing account, after Barclays Plc (Barclays) decided to withdraw this facility.
View determination
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Mercer
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-88424-G5R6Date: - ReAssure Pension (Group Stakeholder Pension Plan) (CAS-90949-P2D1)Complainant: Mr SRespondent: ReAssureOutcome: Partly upheldComplaint Topic: Transfers: generalRef: CAS-90949-P2D1Date: