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Asphalt Reinforcement Services Pension Scheme (PO-21743)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-21743
Outcome: Partly upheld
Appeal outcome: None
Respondent: PIM Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint is partly upheld and to put matters right, PIM Trustees shall pay an award to Mr E in respect of the non-financial injustice it caused him

Complaint summary

Mr E’s complaint against PIM Trustees concerns alleged financial loss as a result of its poor administration of the Scheme. Specifically:-

· Delays in completing the deed of removal and appointment (the Deed), in connection with its replacement as pensioneer trustee.

· Mismanagement of the leases for the commercial properties, including failure to re-negotiate them.

· Failure to complete the transfer of the share dealing account, after Barclays Plc (Barclays) decided to withdraw this facility.

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