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Iveco Limited Pension Scheme (PO-22137)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-22137
Outcome: Partly upheld
Appeal outcome: None
Respondent: Iveco Pension Trustee Limited (the Trustee)
Capita Employee Solutions (Capita)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr N’s complaint against the Trustee and Capita is partly upheld. To put matters right, the Trustee shall pay £1,000 to Mr N in recognition of the serious distress and inconvenience it has caused.

Complaint summary

Mr N's complaint is that his deferred pension has not been increased at a fixed revaluation rate, contrary to information he received when he left the Scheme. 

Mr N states he can no longer expect the pension he was told he would get, and so he will suffer a financial loss in retirement.

View determination


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