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Ansdell Road Post Office and Fyle News Group Personal Pension Plan (PO-23113)

Complainant: Miss Y
Complaint Topic: Automatic enrolment
Ref: PO-23113
Outcome: Upheld
Appeal outcome: None
Respondent: Ansdell Road Post Office and Fyle News
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss Y’s complaint is upheld and to put matters right the Employer shall retrospectively enrol Miss Y into the Plan and take the further steps detailed below.

The Employer shall also pay Miss Y £500 in recognition of the significant distress and inconvenience caused to her.

Complaint summary

Miss Y’s complaint is that the Employer failed to automatically enrol her into a workplace pension arrangement.

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