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Agfa UK Group Pension Plan (PO-24299)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-24299
Outcome: Not upheld
Appeal outcome: None
Respondent: Mercer Limited
Agfa UK Group Pension Plan Trustee Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr Y’s complaint and no further action is required by Mercer or the Trustee.

Complaint summary

Mr Y has complained that Mercer incorrectly sent him a retirement benefit statement (the RBS) in response to an information request he made in May 2015. He says the RBS did not answer his questions and argues that this led him to retire earlier than planned, based on incorrect information, causing financial detriment as well as distress and inconvenience.

Mr Y has also questioned whether his benefits have been calculated correctly and asked if the Guaranteed Minimum Pension (GMP) element of his pension has been protected in accordance with anti-franking legislation.

View determination


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  • Local Government Pension Scheme (CAS-33559-R2G1)
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    Respondent: Kent County Council
    Outcome: Partly upheld
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