Skip to main content

CMG UK Pension Scheme (PO-27697)

Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-27697
Outcome: Partly upheld
Appeal outcome: None
Respondent: Mercer (formerly JLT Employee Benefits)
CMG Pension Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

 

Outcome

Mr R’s complaint against JLT is partly upheld. To put matters right, Mercer shall pay Mr R £1,500 for the serious distress and inconvenience he has experienced. No further action is required by the Trustee.

Complaint summary

Mr R has complained that the Trustee and JLT Employee Benefits failed to reverse his full pension option and instead pay a tax-free cash sum and reduced pension within a reasonable timescale, thereby causing him a loss that he calculates to be £4,586.29. Furthermore, he has said that when he raised his complaint it was not dealt with in an appropriate and timely manner.

View determination

Download

Related decisions

  • The Pension Protection Fund (CAS-61876-D1D1)
    Complainant: Mr N
    Respondent: The Board of the Pension Protection Fund
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-61876-D1D1
    Date:
  • Police Pension Scheme (1987) (CAS-32925-V0X2)
    Complainant: Mr D
    Respondent: Northamptonshire Police
    Kier Business Services Limited
    Equiniti Paymaster
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-32925-V0X2
    Date: