We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

CMG UK Pension Scheme (PO-27697)

Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-27697
Outcome: Partly upheld
Appeal outcome: None
Respondent: Mercer (formerly JLT Employee Benefits)
CMG Pension Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

 

Outcome

Mr R’s complaint against JLT is partly upheld. To put matters right, Mercer shall pay Mr R £1,500 for the serious distress and inconvenience he has experienced. No further action is required by the Trustee.

Complaint summary

Mr R has complained that the Trustee and JLT Employee Benefits failed to reverse his full pension option and instead pay a tax-free cash sum and reduced pension within a reasonable timescale, thereby causing him a loss that he calculates to be £4,586.29. Furthermore, he has said that when he raised his complaint it was not dealt with in an appropriate and timely manner.

View determination

Download

Related decisions

  • Local Government Pension Scheme (CAS-33559-R2G1)
    Complainant: Mrs S
    Respondent: Kent County Council
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-33559-R2G1
    Date:
  • Iveco Limited Pension Scheme (PO-22137)
    Complainant: Mr N
    Respondent: Iveco Pension Trustee Limited (the Trustee)
    Capita Employee Solutions (Capita)
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: PO-22137
    Date:
View all decisions