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Principal Civil Service Pension Scheme (PO-28155)

Complainant: Mr N
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-28155
Outcome: Partly upheld
Appeal outcome: None
Respondent: MyCSP
Cabinet Office
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is partly upheld against MyCSP for the significant distress and inconvenience Mr N has experienced.

Complaint summary

Mr N’s complaint concerns the overpayment of pension he received from the Scheme between 20 June 2013 and 11 March 2018. Mr N does not think he should have to repay the overpayment as the error was not his fault.

View determination


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