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James Hay Partnership SIPP (PO-29575)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-29575
Outcome: Upheld
Appeal outcome: None
Respondent: Gower Consultants Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs S’ complaint is upheld and, to put matters right, GCL shall follow the directions as set out in paragraph 26 below.

Complaint summary

Mrs S has complained about missing pension contributions. She has asked GCL to pay these into the SIPP on a number of occasions, but they remain outstanding. As a result, she would like GCL to pay the outstanding contributions, with interest, into the SIPP.

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