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Aviva Plan Number F75122/2467 (CAS-30097-Y7R9)

Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-30097-Y7R9
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva UK Life
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Aviva is partly upheld. To put matters right, ​Aviva​ shall pay Mr Y £500 for the significant distress and inconvenience which he has sustained as a consequence of maladministration on its part. 

Complaint summary

Mr Y has complained that Aviva is seeking to recover the sum of £23,231.42 which it says has been overpaid to him.

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