We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Plan Number F75122/2467 (CAS-30097-Y7R9)

Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-30097-Y7R9
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva UK Life
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Aviva is partly upheld. To put matters right, ​Aviva​ shall pay Mr Y £500 for the significant distress and inconvenience which he has sustained as a consequence of maladministration on its part. 

Complaint summary

Mr Y has complained that Aviva is seeking to recover the sum of £23,231.42 which it says has been overpaid to him.

View determination

Download

Related decisions

  • Bic UK Pension Scheme (CAS-52136-P6D3 & CAS-52149-F8K1)
    Complainant: Mr and Mrs D
    Respondent: Trustees of the Bic UK Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-52136-P6D3 & CAS-52149-F8K1
    Date:
  • Teachers’ Pension Scheme (CAS-76851-L9X6)
    Complainant: Mr R
    Respondent: Teachers’ Pensions (TP)
    Department for Education (DfE)
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-76851-L9X6
    Date:
View all decisions