Midcounties Co-operative Pension Scheme (CAS-31321-F4H2)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is partly upheld. To put matters right, the Trustee shall award Mr Y £1,000 in recognition of the serious distress and inconvenience which he has experienced dealing with this matter.   

Complaint summary

Mr Y has complained that the member record held by the Trustee for him is incorrect because it only shows that he was an active member of the Scheme from 1 September 1992 until 21 August 1997. He considers that: (a) the Trustee has lost his membership details for the period 19 April 1980 to 31 August 1992, and (b) he is entitled to around an additional 12 years’ pensionable service in the Scheme.  

He is also dissatisfied with how the Trustee handled his subsequent complaint under the Scheme’s Internal Dispute Resolution Procedure (IDRP).