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Complainant: Mrs Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-32392-R4T8
Outcome: Upheld
Appeal outcome: None
Respondent: Bolton Textiles (Group) Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs Y’s complaint is upheld and to put matters right BTGL shall take the further steps set out in the directions (see paragraph 22 below).

BTGL shall also pay Mrs Y £1000 for the serious distress and inconvenience caused to her.

Complaint summary

Mrs Y complained that her employer, BTGL, failed to pay the correct contributions into NEST since September 2018. She also complained that in attempting to resolve the complaint, she suffered serious distress and inconvenience.

Mrs Y asked for her pension contributions to be brought up to date and for BTGL to compensate her for the distress caused.

View determination


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