Invensys Pension Scheme (CAS-37079-W5F6)
Ombudsman’s Determination
Outcome
Mr C’s complaint against the Trustee is partly upheld. To put matters right, the Trustee shall:
pay Mr C £500 for the significant distress and inconvenience he has suffered because of the overpayment error; and
recalculate the sum that it is asking for Mr C to repay so that it is based on the net pension payments he received during the period from 25 November 2013 to 31 August 2018.
Complaint summary
Mr C is unhappy that the Trustee has asked him to repay part of the benefits that he was paid in error from the Scheme. He says that the fault does not lie with him and so he should not be expected to make the repayment.
View determination
DownloadRelated decisions
- Principal Civil Service Pension Scheme (CAS-49845-F5B8)Complainant: Ms HRespondent: MyCSP
Cabinet OfficeOutcome: Not upheldComplaint Topic: Benefits: overpayment (recovery of)Ref: CAS-49845-F5B8Date: - Teachers’ Pension Scheme (PO-29168)Complainant: Mrs RRespondent: Leicester City CouncilOutcome: UpheldComplaint Topic: Benefits: overpayment (recovery of)Ref: PO-29168Date: