Royal London Personal Pension Plan (CAS-41940-X1R4 & CAS-67647-W7K9)
Ombudsman’s Determination
Outcome
The complaint made by Mr and Mrs E against
Complaint summary
Mr E and Mrs E have complained that Royal London failed to:
- provide them with the 2018 annual statements for the Plan policies in a timely manner; and
- answer Mr E’s questions about the Plan policies adequately so that they could make important decisions about the retirement options available to them.
View determination
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