We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Universities Superannuation Scheme (CAS-43910-C4R7)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-43910-C4R7
Outcome: Partly upheld
Appeal outcome: None
Respondent: University of Southampton
Universities Superannuation Scheme Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint against UoS and the Trustee is partly upheld. To put matters right, UoS and the Trustee shall action Mrs E’s chosen option, set out in paragraph 32 below.

Complaint summary

Mrs E’s added years policy ended in February 2016 however she continued to make contributions until September 2018. As a result, Mrs E has accumulated overpaid contributions. Mrs E has complained about the decision not to allow her to use these overpaid contributions towards purchasing additional pensionable service.

View determination

Download

Related decisions

  • NEST (CAS-82015-H7J5)
    Complainant: Mr D
    Respondent: NRS Northern Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-82015-H7J5
    Date:
  • B&CE (CAS-82508-D5V3)
    Complainant: Miss N
    Respondent: Hedone Bakery
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-82508-D5V3
    Date:
View all decisions