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Railways Pension Scheme (CAS-44635-L7P9)

Complainant: Mr X
Complaint Topic: Membership
Ref: CAS-44635-L7P9
Outcome: Partly upheld
Appeal outcome: None
Respondent: Trenitalia c2c Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr X’s complaint against c2c Rail is partly upheld. To put matters right,  c2c Rail shall award Mr X £1,000 in recognition of the serious distress and inconvenience which he has experienced dealing with this matter. 

Complaint summary

Mr X has complained that c2c Rail improperly reneged on a contractual agreement, given at the time of the restructuring of his employment in 2015, that all service, as opposed to future service only, would be pensionable at his higher consolidated rate of pay in the Scheme.

View determination


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