We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Scheme (CAS-46218-Y6Y3)

Complainant: Ms N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-46218-Y6Y3
Outcome: Upheld
Appeal outcome: None
Respondent: Alchemilla
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her. 

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay the contributions into the Scheme.   

Ms N has said that the missing contributions amounted to £197.81.

View determination

Download

Related decisions

  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
  • State Street Group Personal Pension Plan (CAS-108141-F2X8)
    Complainant: Mr R
    Respondent: State Street Bank and Trust Company
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108141-F2X8
    Date:
View all decisions