NHS Pension Scheme (CAS-47557-C4X3)
Ombudsman’s Determination
Outcome
I do not uphold Dr E’s complaint and no further action is required by the Trust.
Complaint summary
Dr E has complained that Liaison, the third-party payroll provider for the Trust, incorrectly refunded her pension contributions to her. She says Liaison should repay the contributions to her pension, instead of requiring her to do so.
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