Skip to main content

NHS Pension Scheme (CAS-47557-C4X3)

Complainant: Dr E
Complaint Topic: Contributions: refunds
Ref: CAS-47557-C4X3
Outcome: Not upheld
Appeal outcome: None
Respondent: Great Western Hospitals NHS Foundation Trust
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Dr E’s complaint and no further action is required by the Trust.

Complaint summary

Dr E has complained that Liaison, the third-party payroll provider for the Trust, incorrectly refunded her pension contributions to her. She says Liaison should repay the contributions to her pension, instead of requiring her to do so.

View determination


Related decisions

  • Firefighters’ Pension Scheme 2015 (CAS-61348-B1V7)
    Complainant: Mr N
    Respondent: Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
    Outcome: Not upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-61348-B1V7
  • Teachers' Pension Scheme (CAS-32978-T3X8)
    Complainant: Mr D, Tower House School Torbay Ltd
    Respondent: Teachers' Pensions
    Outcome: Upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-32978-T3X8