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NHS Pension Scheme (CAS-47557-C4X3)

Complainant: Dr E
Complaint Topic: Contributions: refunds
Ref: CAS-47557-C4X3
Outcome: Not upheld
Appeal outcome: None
Respondent: Great Western Hospitals NHS Foundation Trust
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Dr E’s complaint and no further action is required by the Trust.

Complaint summary

Dr E has complained that Liaison, the third-party payroll provider for the Trust, incorrectly refunded her pension contributions to her. She says Liaison should repay the contributions to her pension, instead of requiring her to do so.

View determination


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