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NHS Pension Scheme (CAS-56722-R9W8)

Complainant: Mr S
Complaint Topic: Contributions: refunds
Ref: CAS-56722-R9W8
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr S’ complaint and no further action is required by NHS BSA.

Complaint summary

Mr S has complained that he was given incorrect information by NHS BSA, which did not allow him to weigh up his options and make an informed decision about opting out of or staying in the Scheme. He said he was told he had to stay in the Scheme and continue paying contributions until he reached age 55, despite reaching full pensionable service at age 49.

View determination


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